Premium hosts are those who get high ratings, excellent customer reviews, and are interested in providing quality service to their customers. In this article, we will share with you the most important points that make you a distinguished host on the GatherIn platform and increase your chances of appearing at the top of search engine results.
6 points that will set you apart from other hosts
1- Content and Marketing
Photos
- We noticed that the units with the highest views have very attractive photos for guests, characterize your property with beautiful photos that show all the facilities, quality photos. Make sure to photograph the unit day and night with different lighting
- In your real estate photography, make sure to make the guest feel like they have visited the property, to give them the confidence and comfort to make a reservation.
- Update the photos with any changes you’ve made to your property, clients don’t like to find the units different from the photos, even if you think they are nicer in the new condition.
Description
- Write a beautiful description and explain the services you offer, mention the places and landmarks near the property, and describe the beauty and uniqueness of your property and the proximity of services and facilities. Don’t overlook any point that may be useful to customers.
2- Price aspect (daily and monthly offers)
- Add a simple offer (e.g. 10% off) that will help you show up on the offers page that customers are most interested in.
- Activating a weekly offer increases your chance of getting a booking of 7 days or more and reduces your operating costs and daily effort.
- Activating the monthly offer increases your chance of getting a booking of 28 days or more, which is a good opportunity that reduces your operating costs and daily effort.
3- Aspect of booking conditions (insurance, cancellation policy)
- Most guests prefer properties where they don’t need to provide insurance. Through ratios and statistics, it is rare for damage to occur, and if it does, there is a host protection program that covers damage up to a maximum of 835 riyals per booking and a maximum of 6 claims per year.
- The guest prefers a flexible cancellation and return policy, and we noticed that a large percentage of bookings are for properties with a flexible cancellation and return policy.
4. Utilities and household items
Differentiate your property with the facilities, services, and tools provided and let the guest find all the things they might need in your property.
The top three features that attract guests:
Smart TV
Self-entry
Fast Internet
5- Evaluation (cleanliness, accuracy of information, service)
- Guests expect the venue to be clean and match the images they have seen on the platform
Always make sure the venue is clean and comfortable for guests to get the highest rating. - Ensure the presence and integrity of the facilities added in the images and specifications
- Greet your guests warmly and make them feel at home
5- Evaluation (cleanliness, accuracy of information, service)
Your visibility on the platform is based on points. The more points you accumulate, the more likely you are to be booked.
To get more points, follow these steps:
- Receive confirmed bookings and avoid not receiving guests to avoid having your unit points deducted
- Respond to guest inquiries through chats as quickly as possible
- Add offers on prices and always compete with your price
- Be sure to add a weekly and monthly offer so that you target all guests
- Make sure your property is clean and your utilities are safe to get the highest rating
- Make sure the days are available for booking at the Gather Inn as occupancy affects the points for the nights