A guest’s choice of unit is based on basic factors such as price, photos, location, and rating. However, once the booking is finalized, the guest focuses on terms and conditions, entry and exit times, as well as Cancellation and Return Policy This is the point at which the customer stops to choose your unit or change the idea.
In this article, we will show you the types of cancellation and refund policies and their impact on guest selection for your unit. What is the recommended policy and how to add it, as well as how to apply your chosen policy
Types of cancellation and return policies:
Free of charge
When the guest cancels the entire reservation or modifies some nights at any time before 12 noon on the date of entry or before the date of the modified night (deposit refunded).
flexible
When the guest cancels the reservation two days before the reservation day, the deposit will be refunded.
Moderate
When the guest cancels the reservation four days before the reservation day, the deposit will be refunded.
Strict
Deposits are non-refundable and cancellation of reservations or nights is not allowed
The recommended policy on the GatherIn.com platform:
The guest chooses the unit with the most flexible cancellation and return policy. At GatherNNN, we’ve noticed that 78% From premium hosts who get consistent bookings, their cancellation policy Flexible.
You can modify the cancellation and return policy through the GatherIn Business app through the following steps:
- Access more
- Access Settings
- Access the Cancellation and Return Policy
Then select the appropriate policy to be applied to all bookings.
How to apply the selected policy from the host:
The policy chosen by the host will apply and neither the platform, host or guest can modify the existing booking policy.
The goal is to follow the host’s chosen cancellation and refund policy to the letter and avoid embarrassment between the guest and the host.